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Metro by T-Mobile isn’t bringing back the $15 SIM swap fee, its automated systems just broke

Metro by T-Mobile isn’t bringing back the $15 SIM swap charge, its automated systems just broke

MetroPCS, now named ‘Metro by T-Mobile,’ gained a good bit of unfavourable consideration final 12 months after it all started charging all consumers a $15 charge for the privilege of activating a brand new telephone — even after hanging a SIM card you already owned into any other instrument. The corporate reversed the coverage after sufficient consumers complained, however there appears to be some confusion about the corporate bringing back the charge.

Metro has all the time had a somewhat-ridiculous procedure for activating new units. As a holdover from when the service used a CDMA community, it’s important to supply your instrument’s IMEI quantity to Metro for it to be activated. Metro decommissioned its CDMA community in 2015 (3 years after it used to be bought by T-Mobile), so there is now not actually an excuse for the service to nonetheless require guide activation, however I digress.

Before the drama began, Metro allowed consumers to turn on their SIM card with two strategies. There used to be a web based internet portal/automated telephone line, which used to be unfastened to make use of, or it’s worthwhile to touch Metro reinforce (or stroll into a shop). The latter means prices $15, however in virtually all circumstances, customer support representatives may just cancel the price. Last 12 months’s charge drama began when Metro started blockading staff from canceling the price, thus making it obligatory for everybody. As we prior to now lined, this coverage used to be reversed in a while later on.

We gained a tip a couple of days in the past that Metro had as soon as once more began charging consumers $15 for SIM swaps. There looked to be quite a lot of confusion about this, with some customers on the Metro subreddit claiming it handiest implemented when activating units now not bought from Metro, and others pronouncing a “security update” broke the procedure.

We reached out to Metro, and a consultant equipped the following observation:

Our automated machine is present process updates. In the period in-between, IMEI adjustments over the telephone are being routed to Care brokers who’re waiving the $15 charge. Customers can name 611, *228 or 888-8metro8 and our brokers will be capable to lend a hand.

So there you might have it — Metro’s activation procedure would possibly nonetheless be unnecessarily sophisticated and draconian, nevertheless it may not value you cash. If you are nonetheless frustrated with the service (and rightfully so), remember the fact that Google Fi now works on just about any GSM-compatible telephone.

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